Every project below represents a real agent system running in production — handling real traffic, making real decisions, and generating real business impact.
Built a multi-agent support system that handles tier-1 tickets autonomously, escalates complex issues with full context, and continuously learns from resolved cases. The system processes 2,000+ tickets daily across email, chat, and phone channels.
Deployed a document analysis agent that ingests contracts, extracts key terms and obligations, flags risk clauses against company policy, and generates executive summaries. Integrated directly into the legal team's existing Notion + Slack workflow.
Created an agent that analyzes browsing behavior, purchase history, and real-time signals to dynamically adjust product recommendations, email content, and pricing. The agent processes 50M+ events daily and updates recommendations in under 200ms.
Built a conversational agent that handles appointment scheduling, pre-visit triage, and follow-up coordination across a network of 200+ providers. The agent communicates via SMS, phone, and patient portal with HIPAA-compliant data handling.
Developed an agent that monitors real-time inventory levels, demand forecasts, and carrier pricing to automatically optimize routing, warehousing, and reorder timing. Integrates with SAP, ShipStation, and custom warehouse management APIs.
Created an agent that reviews resumes, conducts initial screening conversations, schedules interviews, and maintains candidate engagement throughout the pipeline. Integrated with Greenhouse ATS and the company's proprietary matching algorithm.
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